Interview with the Crisis Blogger - Gerald Baron

Gerald Baron, or as many of you may know him, The Crisis Blogger, is one of the biggest names in crisis communication in the online world. I have been following his blog for a while and in the last month or so Gerald has been touching on some key issues regarding social media. I thought I would reach out to him for a podcast interview and he was kind enough to come in for a chat. We talk about his paper “Twitter and Government Communications,” and how although, Twitter may die off the underlying function of instant news sharing is monumental for emergency response agencies. Gerald emphasizes the importance of branding, public expectations, transparency and rumor management as a part of an overall information discipline process. He describes how his company PIER Systems (Public Information Emergency Response) manages information distribution to effectively administer proper response and communication during an event and meet public expectations.


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Podcast: Todd talks social media, online investigations

Canada-based podcasting service provider The Daily Splice recently started its own podcast: Law Enforcement 2.0, in which marketer Mike Waraich interviews individuals who are involved with encouraging police departments to “join the conversation” online.

Read Full Article at The WebCase WebLog

Social Media Round Table with Christa, Lauri, and Sgt. Tim Burrows

A round-table discussion between myself, Lauri Stevens, Christa M. Miller and Sgt. Tim Burrows from the Toronto Police Service. The theme of this episode is Twitter and specific uses the micro-blogging platform for police operations. Sgt. Burrows has lead the way for social media adoption by his department, and he talks about how he got started with social media and how department is taking a proactive role in the conversation. He also gives his insights and opinions on social media for law enforcement overall. Lauri talks about her time at the 140 Character Conference in LA and London where she hosted forums on Twitter for Law Enforcement, and we also cover the first anniversary of Christa’s blog Cops2point0.com.


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Cops 2.0: One year later

What I’ve found is, however, you folks are doing a great job of “consulting” from the inside, all by yourselves. You’re taking what you read here and at ConnectedCOPS, at Police Blog 2.0 and the Crime Map and DailySplice.com, and putting it in front of chiefs and captains and public information officers.

Read Full Article at Cops2point0.com

Introducing Mike Vallez

Introducing another podcast contributor and top name in world Law Enforcement 2.0: Mike Vallez. From the very beginning of my research into social media and law enforcement I have been coming across great articles and blog posts written by Mike. I was lucky enough to get in touch with him a few months back, and we have been going back and forth ever since. Mike is a retired Tampa City cop who has transitioned into a social media position with Altegrity. He blogs about Law Enforcement 2.0 on his website michaelvallez.com, and operates a popular iPhone app review site called crazymikesapps.com. He is a long time cop turned social media guy - perfect resource for Law Enforcement 2.0! In this episode we talk about social media technologies and trends, and Mike relates some of the issues back to his days as a Tampa City Police.


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Interview with Mike Alderson (From Open Eye Communications)

Time to get a perspective from the other side of the world! Mike Alderson joins me from the UK to discuss police communications and the rise of social media. He offers a unique prospective on area of Law Enforcement 2.0, as he compares the use of social media between UK agencies and their US counterparts, and offers his insights and opinion on the matter. Mike is the Director at Open Eye Communications, a company specializing in branding, marketing and customer relations for policing and public service agencies. Mike has experience in social media, training and holding workshops for police, and a background as a policeman with the Sussex Police in the UK.


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Podcasting: When To Use Audio or Video for Law Enforcement.

The technology behind podcasting has some great features like easy subscription, automatic delivery, aggregation, other benefits of RSS, etc… But simply put, podcasting is just the sharing of audio and video clips over the internet. But which form is better or more effective, audio or video? You can listen to audio from anywhere, but video is often more engaging. Thus, for some circumstances audio maybe appropriate, whereas in others video podcasts maybe better served. For Law Enforcement, both audio and video podcasting can be used to in different ways to serve the same overall purpose. Here are just a few examples of law enforcement can use podcasting in both its forms:

Audio

Audio clips are great for quick updates.

  • When there is a situation that has to be updated regularly and it is important for citizens to receive the information as quick as possible then audio podcasts can be used every effectively. For example – An AMBER alert. The public needs to know this information as quick as possible, and it is important that the situation can be regularly updated because it is of great concern for the community. An audio podcast is fast and easy to record and share using DailySplice’s FieldCast System, and will automatically delivered to all subscribers as soon as it is recorded.

Check out the Saanich Police “Quick Updates” podcast.

Audio clips save time with media contacts.

  • Not all of the important information a police department would like to have covered actually gets covered the News broadcast or Newspaper; however, when it does a PIO can have a backlog of media requests. He or she may have to talk to dozens of media contacts and explain the whole story over and over again. Instead of answering the same old questions, a PIO can record one audio podcast and have that go around to all media contacts, and only answer unique questions as they come up.

Check out the Saanich Police “Media Releases” podcast.

Video

Video is great for sharing visual information of a suspect – For example surveillance videos.

  • Surveillance video is used to catch criminals in the act or at least get an idea of who was in a certain area during a crime. It helps police get a visual of a suspect and makes him or her easier to identify, as well as provides undisputable evidence in court. Now, what if this video was put in front of the eyes of hundreds in the community? There is no doubt that the chances of identifying and catching the criminal go way up. Crime Stoppers have been using video on the News and in commercials to help garner support and tips from the community. A video podcast gives law enforcement its own News channel where these videos can be shared, stored and viewed at a citizen’s convenience – easily more effect than just traditional media.

Check out Saanich Police “Unsolved Crimes.”

Video is an effective tool for educational purposes.

  • To keep community’s safe police must be constantly informing its citizens on the most prevalent dangers, and provide tips and advice on how to combat these threats. Many people are visual learners, and watching a video online often stays with them longer than hearing and trying to remember the information they heard on the 6 o’clock News. For example fire safety is one of most important but neglected topics in today’s communities. People are aware of the threat and most have “heard” how to prevent fires or what to do in the case of a fire. A video podcast however, can show citizens exactly how fires are started, how to prevent them, and what to do when one starts. Again, having these videos in front of your community’s eyes and stored on the internet for on-demand viewing can make fire safety education much more effective.

Check out the View Royal Fire Rescue “Fire Prevention” podcast.

Discussion With Greg Friese

A discussion about social media and emergency communications for first responders with social media consultant and emergency services professional, Greg Friese. Greg is the co-founder of PIOsocialmedtraining.com, and founder of eps411.com. He has also as a background as a paramedic, and provides training tools for others in the industry. We talk about how police can get up and running with social media, where to begin and the best practices to maintain an effective social media presence.


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DailySplice Launches Law Enforcement 2.0 Podcast – “Social Media @Large.”

Victoria, BC, (Oct. 23 2009) - DailySplice, creator of the Podcast Station and specializing in online communications for law enforcement, has launched a new podcast titled “Social Media @Large.” The Podcast Station itself is branded for DailySplice and called “The Law Enforcement 2.0 Podcast.”

The podcast will delve into the world of new social media and its role in law enforcement. This subject is very new to the web 2.0 conversation, and DailySplice is one of few companies covering it in depth, let alone doing a podcast about it.

“Many police departments have become active on social networking sites like Facebook and Twitter, but most still are very fresh to the idea and looking to learn more,” said CEO Rian Bowden.

Bowden hopes the podcast can become a one-stop hub for all discussion related to social media and law enforcement.

The podcast has been created by DailySplice Marketing Coordinator, Mike Waraich, who has been researching social media’s role in law enforcement for some time, and blogging about it and discussing it in groups and forums.

“I created a group on LinkedIn also called Law Enforcement 2.0, and started to really pick up some popularity,” says Waraich. “Once I realized the growth and popularity of the group and recognized our need to start podcasting the Social Media @Large podcast was a no-brainer.”

Waraich will not solely contribute to the podcast, however. The podcast will be open for others in the niche field of web 2.0 and law enforcement as well.

“I am opening this up to some of the industry’s top thought-leaders,” says Waraich. “Bringing in opinions and perspective from others in the industry will bring about greater value for listeners; much like it did for readers in the LinkedIn group.”

So far, the podcast has 3 episodes – an inaugural episode, a discussion episode featuring Christa M Miller from Cops2point0.com and Lauri Stevens from ConnectedCops.net, and An interview with Chief Dan Alexander from the Boca Raton Police Department. Waraich intends to release at least one weekly episode. Contributors will add episodes as they please.

About DailySplice Technologies Inc.
DailySplice is a leading developer of online multimedia management tools to make streaming audio and video content easy and quick for the non-developer. Users create an aggregated playlist of various podcasts either supplied by third parties or can broadcast their own content on custom branded Podcast Station™ based on the preferences of their target audience. The Podcast Station allows audio updates by cellphone and creates detailed analytics report so users can continuously monitor and assess the needs of their market. DailySplice augments its client offering with a free podcast directory with over 100,000 well-organized audio and video clips.

Contact:
Lewis Sobotkiewcz,
Co-Founder of DailySplice Technologies Inc.
lewisatdailysplicedotcom
+1 (866) 334-3958

Interview With Chief Dan Alexander, Boca Raton Police Department, Florida

Chief Dan Alexander from Boca Raton, Florida stops in a for a chat about social media and explains how his department has been participating in the conversation. Chief Alexander provides some very valuable insights as early adopter of  social media for cime-prevention, inlcuding having his own blog and developing a department-wide social media strategy. The Boca Raton PD has a branded crime-prevention strategy called the VIPER project, and as a part of its overall strategy the PD uses social media to reach out to its community and combat crime. Chief Alexander also discusses his views on social media, implementing a social media strategy, and the feedback he has garnered from the Boca Raton public regarding the PD’s social media presence.


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