Gerald Baron, or as many of you may know him, The Crisis Blogger, is one of the biggest names in crisis communication in the online world. I have been following his blog for a while and in the last month or so Gerald has been touching on some key issues regarding social media. I thought I would reach out to him for a podcast interview and he was kind enough to come in for a chat. We talk about his paper “Twitter and Government Communications,” and how although, Twitter may die off the underlying function of instant news sharing is monumental for emergency response agencies. Gerald emphasizes the importance of branding, public expectations, transparency and rumor management as a part of an overall information discipline process. He describes how his company PIER Systems (Public Information Emergency Response) manages information distribution to effectively administer proper response and communication during an event and meet public expectations.
A round-table discussion between myself, Lauri Stevens, Christa M. Miller and Sgt. Tim Burrows from the Toronto Police Service. The theme of this episode is Twitter and specific uses the micro-blogging platform for police operations. Sgt. Burrows has lead the way for social media adoption by his department, and he talks about how he got started with social media and how department is taking a proactive role in the conversation. He also gives his insights and opinions on social media for law enforcement overall. Lauri talks about her time at the 140 Character Conference in LA and London where she hosted forums on Twitter for Law Enforcement, and we also cover the first anniversary of Christa’s blog Cops2point0.com.
What I’ve found is, however, you folks are doing a great job of “consulting” from the inside, all by yourselves. You’re taking what you read here and at ConnectedCOPS, at Police Blog 2.0 and the Crime Map and DailySplice.com, and putting it in front of chiefs and captains and public information officers.
Read Full Article at Cops2point0.com
Introducing another podcast contributor and top name in world Law Enforcement 2.0: Mike Vallez. From the very beginning of my research into social media and law enforcement I have been coming across great articles and blog posts written by Mike. I was lucky enough to get in touch with him a few months back, and we have been going back and forth ever since. Mike is a retired Tampa City cop who has transitioned into a social media position with Altegrity. He blogs about Law Enforcement 2.0 on his website michaelvallez.com, and operates a popular iPhone app review site called crazymikesapps.com. He is a long time cop turned social media guy - perfect resource for Law Enforcement 2.0! In this episode we talk about social media technologies and trends, and Mike relates some of the issues back to his days as a Tampa City Police.
Time to get a perspective from the other side of the world! Mike Alderson joins me from the UK to discuss police communications and the rise of social media. He offers a unique prospective on area of Law Enforcement 2.0, as he compares the use of social media between UK agencies and their US counterparts, and offers his insights and opinion on the matter. Mike is the Director at Open Eye Communications, a company specializing in branding, marketing and customer relations for policing and public service agencies. Mike has experience in social media, training and holding workshops for police, and a background as a policeman with the Sussex Police in the UK.
The technology behind podcasting has some great features like easy subscription, automatic delivery, aggregation, other benefits of RSS, etc… But simply put, podcasting is just the sharing of audio and video clips over the internet. But which form is better or more effective, audio or video? You can listen to audio from anywhere, but video is often more engaging. Thus, for some circumstances audio maybe appropriate, whereas in others video podcasts maybe better served. For Law Enforcement, both audio and video podcasting can be used to in different ways to serve the same overall purpose. Here are just a few examples of law enforcement can use podcasting in both its forms:
Audio clips are great for quick updates.
Audio clips save time with media contacts.
Video is great for sharing visual information of a suspect – For example surveillance videos.
Video is an effective tool for educational purposes.
Mike Waraich, manager of the Law Enforcement 2.0 LinkedIn group, has recently started a new podcast focused on the use of social media and web 2.0 technology in law enforcement. The penetration of web 2.0 tools and social media in law enforcement extends from community policing and outreach to recruitment, management, communication, and more. And use of these technologies in law enforcement is growing rapidly across the country.
Victoria, BC, (Oct. 23 2009) - DailySplice, creator of the Podcast Station and specializing in online communications for law enforcement, has launched a new podcast titled “Social Media @Large.” The Podcast Station itself is branded for DailySplice and called “The Law Enforcement 2.0 Podcast.”
The podcast will delve into the world of new social media and its role in law enforcement. This subject is very new to the web 2.0 conversation, and DailySplice is one of few companies covering it in depth, let alone doing a podcast about it.
“Many police departments have become active on social networking sites like Facebook and Twitter, but most still are very fresh to the idea and looking to learn more,” said CEO Rian Bowden.
Bowden hopes the podcast can become a one-stop hub for all discussion related to social media and law enforcement.
The podcast has been created by DailySplice Marketing Coordinator, Mike Waraich, who has been researching social media’s role in law enforcement for some time, and blogging about it and discussing it in groups and forums.
“I created a group on LinkedIn also called Law Enforcement 2.0, and started to really pick up some popularity,” says Waraich. “Once I realized the growth and popularity of the group and recognized our need to start podcasting the Social Media @Large podcast was a no-brainer.”
Waraich will not solely contribute to the podcast, however. The podcast will be open for others in the niche field of web 2.0 and law enforcement as well.
“I am opening this up to some of the industry’s top thought-leaders,” says Waraich. “Bringing in opinions and perspective from others in the industry will bring about greater value for listeners; much like it did for readers in the LinkedIn group.”
So far, the podcast has 3 episodes – an inaugural episode, a discussion episode featuring Christa M Miller from Cops2point0.com and Lauri Stevens from ConnectedCops.net, and An interview with Chief Dan Alexander from the Boca Raton Police Department. Waraich intends to release at least one weekly episode. Contributors will add episodes as they please.
About DailySplice Technologies Inc.
DailySplice is a leading developer of online multimedia management tools to make streaming audio and video content easy and quick for the non-developer. Users create an aggregated playlist of various podcasts either supplied by third parties or can broadcast their own content on custom branded Podcast Station™ based on the preferences of their target audience. The Podcast Station allows audio updates by cellphone and creates detailed analytics report so users can continuously monitor and assess the needs of their market. DailySplice augments its client offering with a free podcast directory with over 100,000 well-organized audio and video clips.
Co-Founder of DailySplice Technologies Inc.
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Chief Dan Alexander from Boca Raton, Florida stops in a for a chat about social media and explains how his department has been participating in the conversation. Chief Alexander provides some very valuable insights as early adopter of social media for cime-prevention, inlcuding having his own blog and developing a department-wide social media strategy. The Boca Raton PD has a branded crime-prevention strategy called the VIPER project, and as a part of its overall strategy the PD uses social media to reach out to its community and combat crime. Chief Alexander also discusses his views on social media, implementing a social media strategy, and the feedback he has garnered from the Boca Raton public regarding the PD’s social media presence.
I sit down with Lauri Stevens and Christa M. Miller and talk a little Law Enforcement 2.0, as well as give them a chance to introduce themselves, explain what they do, and how they got involved in law enforcement 2.0. A big thanks to Lauri and Christa for agreeing to be contributors to the podcast, although it didn’t take much convincing as they seemed to be quite excited about the idea. In addition to introducing both Lauri and Christa, we delve into a few issues in Law Enforcement 2.0 – including government agency use of social media (FBI use it, CIA have invested in monitoring it, Marines have banned it), and we also discuss law enforcement use of social media for investigative purposes and the potential legal and ethical issues behind it.