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Professional Communication Training: Episodes

<img src="http://assets.podomatic.net/ts/1e/20/7d/danoconnortrainer/1400x1400_4394114.jpg" alt="itunes pic" /><br />In this week's professional communication strategy vodcast, Dan O'Connor gives you a customer service danger phrase and power phrase from his latest book, Say This--NOT THAT, available ...
<img src="http://assets.podomatic.net/mymedia/thumb/1249737/600x600_4394114.jpg" alt="itunes pic" /><br />Lesson 1 from Say This-NOT THAT! Power Phrases designed to increase your communication power, along with Danger Phrases to avoid at all costs.

Today's Danger Phrase: I'm Sorry. DON'T SAY THAT!
<img src="http://assets.podomatic.net/ts/1e/20/7d/danoconnortrainer/1400x1400_2572917.jpg" alt="itunes pic" /><br /><p>In today's professional communication training podcast, expert communication trainer Dan O'Connor teaches you body language techniques designed for effective communication between the ...
<img src="http://assets.podomatic.net/mymedia/thumb/1249737/600x600_4394114.jpg" alt="itunes pic" /><br />Have you ever had one of those “I wish I hadn’t just said that!” moments?

In “Say This, Not That,” expert communication trainer Dan O’Connor gives you the words and phrases you can use ...
<img src="http://assets.podomatic.net/mymedia/thumb/1249737/600x600_4394114.jpg" alt="itunes pic" /><br /><p>Have you ever had one of those<strong><em> &ldquo;I wish I hadn&rsquo;t just said that!&rdquo; </em></strong>moments?<br /><br />&nbsp;In &ldquo;<strong>Say This, Not That</strong>,&rdquo; expert ...
<img src="http://assets.podomatic.net/ts/1e/20/7d/danoconnortrainer/1400x1400_2572917.jpg" alt="itunes pic" /><br /><p>In today's professional communication skills training podcast, Dan teaches you a simple "dealing with difficult people" tactic you can use when people start to cross boundaries. If you ...
<img src="http://assets.podomatic.net/ts/1e/20/7d/danoconnortrainer/1400x1400_2572917.jpg" alt="itunes pic" /><br /><p>You know that person in your office who asks inappropriate questions such as, "Hey--I saw you were in a meeting with Jack this morning...what was that about?" or "You and Dave have been ...
<img src="http://assets.podomatic.net/ts/1e/20/7d/danoconnortrainer/1400x1400_2572917.jpg" alt="itunes pic" /><br /><p>In today's professional communication training podcast, Dan teaches you how to effortlessly overcome most objections using a simple communication strategy called, "The Blacklight Question."</p>
<p>Do ...
<img src="http://assets.podomatic.net/ts/1e/20/7d/danoconnortrainer/1400x1400_2572917.jpg" alt="itunes pic" /><br /><p><span>Today's podcast is the first in the Dealing with Difficult People series.&nbsp; These podcasts are intended to help you respond--rather than react--to difficult people and behavior. ...
<img src="http://assets.podomatic.net/ts/1e/20/7d/danoconnortrainer/1400x1400_2572917.jpg" alt="itunes pic" /><br /><p>In less than 5 minutes, you can learn how to triple the odds of getting a yes when presenting your proposals or products. It doesn't even take any special phrases or verbal skills--it ...
<img src="http://assets.podomatic.net/ts/1e/20/7d/danoconnortrainer/1400x1400_2572917.jpg" alt="itunes pic" /><br /><p>What if you could increase your communication effectiveness in just minutes a day? With our Danger and Power Phrases now you can! Learn what phrases are sabotaging your success, and ...
<img src="http://assets.podomatic.net/ts/1e/20/7d/danoconnortrainer/1400x1400_2572917.jpg" alt="itunes pic" /><br /><p>Are you unwittingly sabotaging your communication success? It only takes one word to ruin your entire message, which is why Dan gives you Danger phrases to avoid and Power phrases to ...
<img src="http://assets.podomatic.net/ts/1e/20/7d/danoconnortrainer/1400x1400_2572917.jpg" alt="itunes pic" /><br /><p>How would you like to increase your communication power in less than 3 minutes? Check out our professional communication tactics podcast where you'll learn power phrases, danger phrases, ...
<img src="http://assets.podomatic.net/ts/1e/20/7d/danoconnortrainer/1400x1400_2572917.jpg" alt="itunes pic" /><br /><p>If your job involves dealing with customers, empathy statements are crucial to your communication success. If you&rsquo;re more of a logical&ndash;or left-brain&ndash;thinker, however, ...
<img src="http://assets.podomatic.net/ts/1e/20/7d/danoconnortrainer/1400x1400_2572917.jpg" alt="itunes pic" /><br /><p>Do you think you don't have the time to establish the PEC with every customer every time? Do you ever say things such as, "Oh, just a minute--my computer is stuck/our systems are running ...
<img src="http://assets.podomatic.net/ts/1e/20/7d/danoconnortrainer/1400x1400_2572917.jpg" alt="itunes pic" /><br /><p>In this professional communication training series, communication expert Dan O&rsquo;Connor teaches you how to polish your verbal patterns, get more out of every communication interaction, ...
<img src="http://assets.podomatic.net/ts/1e/20/7d/danoconnortrainer/1400x1400_2572917.jpg" alt="itunes pic" /><br /><p>In today's professional communication training, Dan teaches you how to implement one of the most important and powerful business principles:&nbsp; You are not here (at work) to teach ...
<img src="http://assets.podomatic.net/ts/1e/20/7d/danoconnortrainer/1400x1400_2572917.jpg" alt="itunes pic" /><br /><p>We often hear people say (and we too sometimes make the mistake of saying), "I'm sorry if..." or "I'm sorry but..."</p>
<p>The worst part is, people are usually apologizing for their ...
<img src="http://assets.podomatic.net/ts/1e/20/7d/danoconnortrainer/1400x1400_2572917.jpg" alt="itunes pic" /><br /><p>In last week's supreme court confirmation hearings, Elena Kagan implemented one of my favorite communication strategies: She stayed on message using the broken record, didn't take the ...
<img src="http://assets.podomatic.net/ts/1e/20/7d/danoconnortrainer/1400x1400_2572917.jpg" alt="itunes pic" /><br /><p>Here's your professional communication tactic for the day:</p>
<p>When giving a compliment--whether at work or at home--remember that we compliment <strong>people</strong>, not <strong>things</strong>, ...
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