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14
Oct
2011
10:15 mins
Episode: SaaS, Social Media, and Measuring ITSM SaaS providers, with Chris Rixon 
TalkBMC | 358 Episodes
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<p>How are you measuring the performance around your service desk? Chris Rixon says &ldquo;If you don&rsquo;t understand the met&shy;rics around a service desk tool, it can be harder to build a business case for its adoption.&rdquo; Are you using all the tools at your disposal? Are considering all the various avenues your users are using to solve their problems? Join us as we talk with Chris Rixon, Principal Solutions Marketing Manager at BMC Software, and find out how measuring the impact of your IT services can have a big payoff.</p>
Tags: Bsm | Business | Business news | Ceo | Cio | (add tag)
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