Gerald Baron, or as many of you may know him, The Crisis Blogger, is one of the biggest names in crisis communication in the online world. I have been following his blog for a while and in the last month or so Gerald has been touching on some key issues regarding social media. I thought I would reach out to him for a podcast interview and he was kind enough to come in for a chat. We talk about his paper “Twitter and Government Communications,” and how although, Twitter may die off the underlying function of instant news sharing is monumental for emergency response agencies. Gerald emphasizes the importance of branding, public expectations, transparency and rumor management as a part of an overall information discipline process. He describes how his company PIER Systems (Public Information Emergency Response) manages information distribution to effectively administer proper response and communication during an event and meet public expectations.
A round-table discussion between myself, Lauri Stevens, Christa M. Miller and Sgt. Tim Burrows from the Toronto Police Service. The theme of this episode is Twitter and specific uses the micro-blogging platform for police operations. Sgt. Burrows has lead the way for social media adoption by his department, and he talks about how he got started with social media and how department is taking a proactive role in the conversation. He also gives his insights and opinions on social media for law enforcement overall. Lauri talks about her time at the 140 Character Conference in LA and London where she hosted forums on Twitter for Law Enforcement, and we also cover the first anniversary of Christa’s blog Cops2point0.com.
For me one of the most interesting aspects of Law Enforcement 2.0 is online investigations. This deals with the gathering of online data and evidence, social media monitoring, computer forensics and more. In this episode I have a discussion with Todd Shipley, the founder and CEO of Vere Software. He has 25 years in Law Enforcement, much of which was spent investigating cyber crimes and managing the Reno (Nevada) Police Department’s Financial and Computer Crimes Unit. We talk about about crime in the online world, and how a lot of police have neglected it as a priority in the past and what it will take to fight against the the threat of cyber criminals. We also discuss social media’s role and how social media monitoring is becoming ever so prevalent. Todd let’s us know how his Technology at Vere Software, called WebCase, is leading the way as a high tech tool to aid online investigations and combat online crime.
Introducing another podcast contributor and top name in world Law Enforcement 2.0: Mike Vallez. From the very beginning of my research into social media and law enforcement I have been coming across great articles and blog posts written by Mike. I was lucky enough to get in touch with him a few months back, and we have been going back and forth ever since. Mike is a retired Tampa City cop who has transitioned into a social media position with Altegrity. He blogs about Law Enforcement 2.0 on his website michaelvallez.com, and operates a popular iPhone app review site called crazymikesapps.com. He is a long time cop turned social media guy - perfect resource for Law Enforcement 2.0! In this episode we talk about social media technologies and trends, and Mike relates some of the issues back to his days as a Tampa City Police.
Time to get a perspective from the other side of the world! Mike Alderson joins me from the UK to discuss police communications and the rise of social media. He offers a unique prospective on area of Law Enforcement 2.0, as he compares the use of social media between UK agencies and their US counterparts, and offers his insights and opinion on the matter. Mike is the Director at Open Eye Communications, a company specializing in branding, marketing and customer relations for policing and public service agencies. Mike has experience in social media, training and holding workshops for police, and a background as a policeman with the Sussex Police in the UK.
A discussion about social media and emergency communications for first responders with social media consultant and emergency services professional, Greg Friese. Greg is the co-founder of PIOsocialmedtraining.com, and founder of eps411.com. He has also as a background as a paramedic, and provides training tools for others in the industry. We talk about how police can get up and running with social media, where to begin and the best practices to maintain an effective social media presence.
Chief Dan Alexander from Boca Raton, Florida stops in a for a chat about social media and explains how his department has been participating in the conversation. Chief Alexander provides some very valuable insights as early adopter of social media for cime-prevention, inlcuding having his own blog and developing a department-wide social media strategy. The Boca Raton PD has a branded crime-prevention strategy called the VIPER project, and as a part of its overall strategy the PD uses social media to reach out to its community and combat crime. Chief Alexander also discusses his views on social media, implementing a social media strategy, and the feedback he has garnered from the Boca Raton public regarding the PD’s social media presence.
I sit down with Lauri Stevens and Christa M. Miller and talk a little Law Enforcement 2.0, as well as give them a chance to introduce themselves, explain what they do, and how they got involved in law enforcement 2.0. A big thanks to Lauri and Christa for agreeing to be contributors to the podcast, although it didn’t take much convincing as they seemed to be quite excited about the idea. In addition to introducing both Lauri and Christa, we delve into a few issues in Law Enforcement 2.0 – including government agency use of social media (FBI use it, CIA have invested in monitoring it, Marines have banned it), and we also discuss law enforcement use of social media for investigative purposes and the potential legal and ethical issues behind it.
In this episode I cover the “what, when, where and why’s” of the podcast. It is an inaugural episode that summarizes everything the podcast will be about, and gives listeners an introduction to law enforcement 2.0 with some resources to check out. This is aimed for everyone who is interested in law enforcement 2.0, and also those totally new to the subject looking to join the “conversation.” In addition, I provide a brief summary of myself, and let everyone know about other contributors that will be participating in the podcast as well.